Review the delivery information and any shipping charges shown for your order before completing checkout. If you need help with delivery to a particular location, contact us with the products, quantities and delivery city or ZIP code.
If your order is needed for a particular date, include that date in your enquiry before ordering. A requested date is not a confirmed delivery commitment. Check the stated conditions of any shipping offer rather than assuming that it applies to every product or destination.
Please check your delivery address carefully. If you notice a problem with the address or another order detail, contact us with your order number and the information that needs attention.
For help with the status or delivery of an order, send your order number and a short description of the issue through Contacts / Wholesale. Include any shipment reference already provided with your order.
Our current Refund Policy asks customers to report damaged, defective or incorrect items within 48 hours of delivery and provide clear photos of the item and packaging. Refer to that policy for the full conditions and the rules applying to food products.
Follow each product’s package directions for preparation and storage, including after opening. For wholesale or larger-quantity delivery enquiries, send the products, estimated quantities and delivery location through Contacts / Wholesale.